If you sell products or services, you are exposed to complaints that can end in penalties. We help you prevent them and respond when they arrive.
Costa Rica’s consumer protection law requires clear information in Spanish, prices with taxes included, written warranties, and delivering what your advertising promises. Complaints are handled by the National Consumer Commission at the Ministry of Economy (MEIC).
We review your terms and conditions, warranties, labels and promotions before they go out. If a complaint arrives, we prepare the defense and seek a settlement when it makes sense.
What it includes
- Terms and warranty review
- Defense before the Consumer Commission
- Risk prevention
How we work
- ReviewWe review terms, warranties, labels and advertising.
- ChangesWe propose specific changes to comply with the law.
- ResponseWe help you answer complaints before they become formal claims.
- DefenseIf a claim is filed, we represent you before the Consumer Commission.
You may also need
- Sanitary and regulatory registrationIf your product is regulated, its label must also meet the sanitary rules.
- Intellectual propertyProtect the brand you sell under before investing in advertising.
- Litigation and arbitrationIf a complaint ends up in civil court, we represent you.
Common questions
What can the Consumer Commission penalize?
Misleading advertising, undisclosed charges, unfulfilled warranties, missing information in Spanish and refusing to deliver what was offered, among others. Fines can be significant.
Are my online terms and conditions valid?
Only if they meet local law. Many templates copied from other countries include clauses that do not apply in Costa Rica. We review and adapt them.
What do I do if I received a complaint?
Send us the notice right away. There are deadlines to respond and submit evidence, and an early settlement sometimes closes the case.
Tell us about your case.
We reply as soon as we can. Your information is confidential and only used to answer your request.
- Address
- Barrio Dent, Avenida 15, Calle 39. San José, Costa Rica.
Open in Google Maps - Phone
- +506 4001-8651